The right of withdrawal is exercised by sending – within 14 working days from the date of receipt of the Products – a communication by registered letter with return receipt and by email as indicated on the sales conditions page.
The Customer must send, at their own expense and with a courier of their choice, the product that they intend to return, to the address of the Boutique, within 14 days from the date on which the same has communicated that they wish to exercise the right of withdrawal. HELMÌ SAS will only accept returns of goods packed in cellophane and returned inside the original packaging perfectly intact in all its parts.
HELMÌ SAS, having verified that the returned goods are intact and in a normal state of conservation, inserted in the original packaging, complete in all its parts (including packaging and ancillary documentation), will reimburse the price and the relative shipping costs invoiced, within a maximum 14 days from receipt of the returned products. The re-credit will be made in the same way in which the Customer supported their purchase, with the exception of cash on delivery: in this case HELMÌ SAS will reimburse by bank transfer.